FAQ

Frequently Asked Questions

Do you have questions?

Can I use a custom domain name with AppDrag?

Yes, of course, you can redirect your existing domain to your website on AppDrag. You can also transfer or buy new domains directly with us.
Note: This option requires Cover, Basic, Pro or Ultra plans.

What forms of payment do you accept? 

We accept debit and all major credit cards (through STRIPE). When you process a payment with us, your card's information does not get stored in our database; we only keep a card fingerprint in order to renew your subscriptions, if needed.

Can I have a custom email address?

For domains hosted with us, we include amail aliases (quantity of aliases depends on your plan).

Can I upgrade my plan if I have already subscribed?

Sure.  You can upgrade your plan any time during your subscription. 

How long are your contracts?

All the plans can be paid monthly or annually. You can, of course, cancel your plan renewal at any time. 

How do I cancel my subscription?

To cancel your subscrition, open your AppDrag dashboard, click on your project, then on the "plan/upgrade" tab, and finally on "cancel".

Why should I use AppDrag?

Because we are the best, of course! No kidding, our product is the easiest to use, and the most powerful on the market. In addition, our competitive plans guarantee the best prices around for a superior service!

What kind of websites can I create with AppDrag?

There is no limit to your creativity! You can build any kind of website you can possibly think of. You can start off by browsing our pre-made designs to get inspired, select one and customize it, or just start from scratch.

How many visitors can I have with 1GB of bandwidth?

Assuming an average page size is 200KB, five pages = 1 MB. There is 1000 KB in 1MB, and 1000MB in 1GB. So 1000MB x 5 = 5000 new page views per GB. If you have returning visitors, the cache system will serve up to ten times that amount of pages, so we're looking at up to 50,000 page views with 1GB.

Is additional bandwidth available if I need it?

Additional bandwidth is available for $0.25 per GB, with a minimum of 20GB ($5).  Auto-refill of bandwidth can be enabled or disabled in your project settings.

Do I have to know how to code?

NOT AT ALL! Using AppDrag does not, in any way, require you to be a developper. Our solution was designed to be used by absolutely anyone. Should you need assistance building your website, our tutorials and support section will help you with quick and easy tips and tricks. Plus, we're always here, in case you still need the help.

How does code export work?

When you are in advanced mode, right-click on the root folder (\), and click "Download .zip archive". 
Note: Export is included in Pro and Ultra plans only
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Do I need to host my website?

No, all our plans include high-performance hosting for your projects. Your site loads quickly and remains active in any and all conditions.  With fault tolerance and guaranteed performance, you can focus on your business.

Can I get additional translation credit?

You can buy more translation credits at any time. The price is $10 per 100,000 characters. You can use your credits in any of your projects. Translation credits are used when you want to pre-translate your pages to any of the ninety supported languages.

Could my website experience an outage?

It is technically possible, but it shouldn't, due to AppDrag's fault-tolerant, high-performance cloud infrastucture. With AppDrag's outstanding availability and performance standards, you can rest assured, and focus on your business.

Can I use AppDrag for my web design business?

Absolutely! AppDrag offers you very powerful website development tools which you can effectively use in white-label mode. Check out our Business plans to see which plan best suits the scale of your web-design business.

What if my application becomes too large for you guys to handle and I decide that I want to take my website to an alternate hosting company?

All projects on AppDrag feature what is called autoscalability.  No matter how many requests reach your functions per second and at any given moment in time, thousands, millions, you name it, the load balancer will ensure the same level of attainability, and your users' experience will never falter.  In addition, AppDrag protects all applications on its platform at the highest level of security available. A third-party cyber-security agency runs monthly verifications and penetration attempts to ensure we maintain that status quo. If, however, you still wish to migrate your project, there is no lock-in on AppDrag, and exporting your entire SQL database is as simple as the click of a button.  Most importantly, AppDrag runs a serverless environment, which means that we completely eliminated the requirement of system and server maintenance on your part, which easily translates into days, if not weeks, of development time.  

What more does Cloud Backend offer that I can't get on any other webhosting service?

For starters, standard webhosting providers run on mono-servers, unlike the millions of servers AWS, on which AppDrag is hosted, uses to serve their Lambda functions.  When writing a function on Cloud Backend, you'll be given the choice create your Microservice endpoint APIs either using our visual SQL tool, in pure SQL, or in a various of programming languages that include Node.js, Python, Java, Ruby, .NET C#,  or Go. A wide selection of templates is at your disposal for quick and common operations such as exporting to CSV, sending an email, or generating a QR code.

Can I control the administrator who maintains my website?

Absolutely!  As the owner of a website, you possess the control of who you would like to grant access to your projects.  Furthermore, the sharing option will allow you to select the individual services you wish to share. For example, if you have a developer working on the backend, a marketer running the blog and e-commerce, and a designer who controls the frontend, they will each receive strict access to but their respective portion of the project.  If you are an agency and provide multiple projects to various clients, AppDrag features a white-label option where you can share projects using your company's logos and color scheme. So for all intents and purposes, you create websites with a "proprietary" platform. Furthermore, the entire source code of your projects is your property and remains at your disposal and control at all times.

How is AppDrag different than any other Content Management System out there, like Wix, Weebly, or even WordPress?

While CMSs all offer a similar service, many are indeed very similar, and some will have characteristics that make it stand out.  In the instance of AppDrag, for starters, the frontend page builder produces a clean and professional multi-platform responsive code based on the Bootstrap grid-system and framework.  Furthermore, AppDrag is currently the only cloud CMS to offer the complete solution for front and backend development, broadening the complexity range of projects you can produce from the simplest of landing pages to the most intricate form of web application imaginable.

Is AppDrag a library or a framework?

Neither, actually.  AppDrag is a Content Management System that provides a serverless solution to the front and backend of your projects.  As a matter of fact, if you wish to create a website using Angular, React, Vue, jQuery, or plain and pure HTML/CSS/JavaScript, you can go right ahead and develop right in the cloud.  If you prefer going the WYSIWYG route, our powerful and intuitive drag-and-drop page builder provides hundreds of free templates and thousands of pre-made sections.

What if AppDrag just ceases to exist?  What happens then to my projects?

AppDrag is far from disappearing.  As a matter of fact, the road it's on is headed in the direction of full expansion.  However, should the situation arise, as stated in Article 17.8 of the Terms of Use, in the event of termination, AppDrag will make sure to provide all its clients a complete backup and runtime version they can install on their own servers.  Despite that, you can, at any time, export your entire project.

How do loading times of AppDrag websites rank?

The CDN (Content Delivery Network) we use is AWS's CloudFront, which is known to be among the fastest and most powerful in the industry.  There are free measuring tools available online where you can assess for yourself and discover that an AppDrag website loads over 400% faster than the average website.

Are websites on AppDrag secured with SSL certifications?

If you purchase a domain on AppDrag, aside from the competitive pricing of the actual domain, you will benefit from a free SSL certification for your website, as well as free email forwards.  Should you wish to use a domain from a third-party registrar, that is entirely possible, but you will have to purchase the certification from that provider. At any time, you can transfer the said domain over to AppDrag, and as mentioned earlier, receive the SSL certificate free of charge.

What kind of support do you provide?

Any issue with anything, or even just a questions, all our Business plans include email & chat support. Feel free to contact us at anytime. We guarantee an answer within twenty-four hours. We usually get back to our customers a lot sooner than that though!

Other questions?

Feel free to contact us at anytime. We're always here to help!